habitation and company / Entrivo
Refund policy
Last updated: 20 October 2026
Our refund window
habitation and company offers a 30-day money-back guarantee for purchases processed through our online reseller. You can request a full refund within 30 days of your order date. This does not limit any additional rights you have under applicable consumer law or the reseller’s terms. There are currently no live ticket sales through this website.
How to request a refund
For a Paddle-processed purchase, visit paddle.net and provide the order details shown on your receipt. Paddle handles payment-related refund support and returns. You may also contact habitation and company with your booking reference and purchase email. Do not send payment card details. Refund handling follows Paddle’s Refund Policy.
Cancellations and event changes
If an event is cancelled, rescheduled or materially changed, contact us about your booking and available remedies. Your statutory rights remain applicable, including outside the change-of-mind window where required by law. A refunded or cancelled booking cannot be used for admission.
Refund confirmation
A request is not the same as a completed refund. The payment provider confirms processing and returns funds to the original payment method; your bank controls when the credit appears. We do not offer an automatic refund button on this website yet. Contact the reseller or us rather than submitting repeated requests.